Danny Lambe appointed Head of Resource, Adoptions and Customer Care at M Lambe Construction
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Danny Lambe, Head of Resource, Adoptions & Customer Care
The role brings resourcing, adoptions and customer care under central leadership for the first time, to strengthen delivery and the adoptions guarantee that set Lambe’s apart in a challenging market.
Danny brings 22 years of experience at Lambe’s, spanning roles from gang hand to gang leader, and from project to contracts manager. Grandson of Mick Lambe Snr, who founded the business 43 years ago, Danny first joined his Dad, Mick Lambe, on site at the age of 17, sweeping out houses on day work and learning from the ground up.
Before stepping into his new role, Danny spent 19 years running sites as a site supervisor, project manager, and contracts manager, so he knows what our clients expect from us.
““Danny’s appointment reflects where we are as a business. We grew to £124 million turnover in 2025 and expanded to three Midlands regions. We needed someone who could bring consistency to resourcing, our adoptions guarantee and customer care — someone who knows the industry and how we work. Danny is already making a difference, and the feedback from our regional leads has been really positive.”
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What does Danny’s new role mean for our clients?
Adoptions Guarantee
We offer our clients guaranteed timescales to bring roads to adoptable maintenance standards – three months from final legal completion for sites with less than 100 homes, and six months for larger schemes.
Reporting to Ash Deighton, our Technical Director, Danny now oversees two dedicated adoptions managers and a quantity surveyor focused on delivering these guaranteed timescales for our clients.
Every site is properly programmed, with fortnightly regional leadership reviews to ensure efficient sequencing, so no client is left waiting on a promised timeline.
Resourcing
In his first eight weeks, Danny oversaw the onboarding of more than 270 new starters across our North, Central and South Midlands regions, roughly what the business would normally see in six months.
He's improving our quality of hire by meeting all prospective project managers face-to-face, maintaining a structured talent pipeline across all three regions, and reducing reliance on intermediaries that put distance between Lambe's and the people doing the work on-site.
As a result, clients can expect consistent quality across all three regions as we gain tighter control over who represents us on-site. In turn, our regional leads now spend more time on site performance and less time on recruitment.
Customer Care
When a homeowner raises an issue on a site where we've completed the groundworks, it goes through a centralised process managed by Alice Dillon, our Group Customer Care Administrator, and Danny Caves, who covers all three regions.
Our in-house portal holds everyone accountable for meeting customer care response times. Danny’s new role now provides an additional escalation point to ensure we deliver the experience new homeowners expect, helping protect our clients’ HBF scores.
““Resourcing, adoptions and customer care are all about the same thing really, making sure we deliver for clients from start to finish. Getting the right people on site, hitting our adoption targets, and making sure new homeowners are looked after. That’s what clients need from us, and that’s what we’re focused on.”
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